PRIVACY POLICY

Nuvela operates the website Nuvela. We are committed to protecting the privacy of our visitors and customers. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our site.

1. Collection of Personal Information

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

We collect Personal Information such as:

• Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

• Order Information: Name, billing address, shipping address, payment information (including credit card numbers, Apple Pay, Google Pay, Klarna, Stripe, or PayPal details), email address, and phone number.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you updated on new products, services, and offers.

Specifically, we use the information to:

• Fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

• Communicate with you.

• Screen our orders for potential risk or fraud.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We use secure payment processors (Stripe, PayPal, Klarna) to handle your transactions safely.

• Since we operate on a direct-to-consumer/dropshipping model, your shipping address and order details (excluding payment details) are shared with our logistics partners and suppliers solely for the purpose of shipping your items.

4. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through our dedicated and secure contact email: nuvela.contact@proton.me.

 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States, in accordance with Shopify's data protection agreements.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

 

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). You can control and manage cookies through your browser settings.

 

6. Data Retention

When you place an order through the site, we will retain your Order Information for our records unless and until you ask us to erase this information.

7. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nuvela.contact@proton.me or by mail using the details provided below:

Nuvela 60 rue François 1er, 75008 Paris, France